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Jf Time: 2019-12-29 07:08

Q: Are the frames kandi in red in stock?

A: Dear Jf, would like to tell you that the frames kandi in red is in stock.

TINAMEREDITH Time: 2019-12-28 21:54

Q: SALUS SN: US3006-1 Color* Blue Can you make these progressives?

A: Dear TINA MEREDITH, we are sorry to tell you that this frame can not be processed with progressives lenses.

TINAMEREDITH Time: 2019-12-28 21:42

Q: I have checked your list of tints: Which one is about 10% or 20% grey: I just need a very light tint of grey to help with me being sensitive to light. How do I order just a very light grey tint? Thank you for your assistance.

A: Dear TINA MEREDITH, we would like to tell you that the light tints on our website have hyper gray tint, rose purple tint and fuchsia tint.

kimberleerychlec Time: 2019-12-28 19:13

Q: my glasses came in today and the progressive is to high and I cant see

A: Dear kimberlee Rychlec, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where you can see something clearly with them ?

Lakisha Gillus Time: 2019-12-28 14:31

Q: If the prescription isn’t correct; can you exchange. I uploaded the prescription as well willl they use the uploaded one

A: Dear Lakisha Gillus, would you please tell us your order number first ?

Caitlin hayes Time: 2019-12-28 11:20

Q: I ordered some glasses a few weeks ago. I accidentally used an old email when I checked out. Is there any way to change it or check on my order?

A: Dear Caitlin hayes, we would like to tell you that your order has been delivered in in or at the mailbox. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200793240591201

Safiya Bevis Time: 2019-12-28 09:14

Q: I'm trying to add lenses to my 2nd pair but it's not giving me the option

A: Dear Safiya Bevis, we are sorry to hear that, would you please tell us which frame you want to choose ?

Caitlin Time: 2019-12-27 19:28

Q: Hi! I keep getting a notification that my PD is too small for the frame. I have been careful to read the descriptions and even with a frame that ranges from 56-80 for PD ,mine is 65, I still am told it’s too small.

A: Dear Caitlin, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 60. Please choose other smaller frame. Thanks for your patience.

Bridget Time: 2019-12-27 19:11

Q: I’m trying to create a password. I hit the change button, then the reset button. Then I’m sent a email to confirm and nothing is working. Very confusing. I ordered some glasses and wanted to keep an eye on things

A: Dear Bridget, we would like to tell you that we have changed your password and sent the password to your email. You can check your email .

Kate Time: 2019-12-27 18:02

Q: The BOGO code will not work and I picked 2 frames from the BOGO? Why won't it work?

A: Dear Kate, please don\'t worry. Would you please take a screenshot of your cart ? We will check it for you.

LillieWilson Time: 2019-12-27 16:56

Q: I don't have a question actually, I have a compliment. I ordered two pairs of your glasses and I absolutely ?? them! I was expecting them to look cheap and the prescription to be off but they are correct!! I will be ordering more!!

A: Dear Lillie Wilson, we are so glad to hear that, thank you so much.

TINAMEREDITH Time: 2019-12-26 19:10

Q: How dark is the Color Tint: gray blue tint is that 10%? or more?

A: Dear TINA MEREDITH,we would like to tell you that we have sent the picture to your email. You can check the email.

HeidiSchmelzlen Time: 2019-12-26 17:40

Q: Hi! I just placed my order but wanted different lens type (thinner), could this be modified for me to pay the difference?

A: Dear Heidi Schmelzlen, would you please tell us which index you want to change to ?

Joanne Time: 2019-12-26 13:17

Q: I wish to unsubscribe to your email list. How do I do this?

A: Dear Joanne, we will unsubscribe it for you.

Melissa Wheeler Time: 2019-12-26 09:00

Q: Where do your glasses ship from?

A: Dear Melissa Wheeler, we would like to tell you that our factory is located in China.

ValisaKnight Time: 2019-12-26 03:38

Q: Good day I ordered two pairs of glass have not received yet. Can you please help me. Rhanks

A: Dear Valisa Knight, we have checked your order and we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F250451423992&requester=WT/trackdetails . If you don\'t receive it, would you please contact the local UPS office first ?

MelanieGallegos Time: 2019-12-25 14:45

Q: I would like to know what material these glasses are made out of please.

A: Dear Melanie Gallegos, would you please tell us the frame number ?

Defriesa Time: 2019-12-24 10:09

Q: I’m trying to put in my prescription but it isn’t allowing me to put in both PD values!! It’s just coming up right and left the other numbers are grayed out for some reason. When tried to put it in the note section it isn’t allowing me to continue without it?

A: Dear Defriesa, we are sorry to tell you that if you can not choose your PD,we suggest you to choose other smaller frame.

LY Time: 2019-12-23 17:46

Q: My order Number:819122214430502019-12-22. I received an email to confirm my order is correct and I would like to say, yes it is.

A: Dear Lisa La Chelle Yates, ok, we will process your order immediately.

Mackenzie Time: 2019-12-23 17:21

Q: Do you have a license id, registration number at all ?

A: Dear Mackenzie, we are sorry to tell you that we don\'t know this.

Yilmaries Rodriguez Time: 2019-12-23 11:16

Q: Hello , I’m wondering if you could help me find a frame I saw in your Facebook page

A: Dear Yilmaries Rodriguez, would you please take a screenshot of the frame ?

LindaMiller Time: 2019-12-23 08:54

Q: Your webpage will not allow me to enter my PD, so I am unable to proceed with my order

A: Dear Linda Miller,we are sorry to tell you that if you can not choose your PD,we suggest you to choose other smaller frame.

LeanneBrasil Time: 2019-12-23 02:33

Q: I had placed a order before I was ready so I canceled it within minutes of it being placed. I now want them to actually be ordered but I don’t understand how. 1-I never got my refund for the accidental order 2-is the any way to un-cancel a order since the refund wasn’t given yet?

A: Dear Leanne Brasil,do you mean that you want to cancel the order# 81912222327315 ?

Siobhan Wrinn Time: 2019-12-22 21:53

Q: I am trying to enter my PD but the numbers are blocked out. My right eye is 31.5 and my left eye is 30.5. I also tried entering just as one number 62, but that was blocked out too. Can you help?

A: Dear Siobhan Wrinn, would you please tell us the frame number ?

Dena Time: 2019-12-22 21:07

Q: It seems I'm unable to purchase readers without a prescription. Is this correct?

A: Dear Dena, we would like to tell you that you can choose the single vision reading lenses and fill sph. But we need to maention you that you need to fill correct PD.If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Natasha Time: 2019-12-22 14:19

Q: Does your blue mirror polorized lens mean it changes in the sun or is it sunglasses

A: Dear Natasha, we would like to tell you that the mirror polorized doesn\'t mean it changes in the sun. If you want transition lenses, you can choose photochromic brown or photochromic grey in the lens tint.

JanetHougas Time: 2019-12-22 05:50

Q: I’m wondering if the measurements for the Yetta are correct. The width shows 121mm. This seems really small for any frame. Similar frames are 127mm. Could this have been a mistake?

A: Dear Janet Hougas, we are sorry for the mistake. We would like to tell you that the width is about 130mm.

Sharon Mckibbin Time: 2019-12-21 17:11

Q: Do you have an app where I could upload my picture and try frames on

A: Dear Sharon Mckibbin, we are sorry to tell you that we don\'t have app.

Staci Sutherland Time: 2019-12-21 12:37

Q: Please advise if you have received my order. Order #81912211143106

A: Dear Staci Sutherland, we would like to tell you that your order is being processed now.

barbarajackson Time: 2019-12-21 06:33

Q: my axis says .85 you only give choice of 85 is it the same

A: Dear Barbara Jackson, would you please take a photo of your original prescription and attach it in the email ? We will check it for you.

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