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Consulting Servive Center

DeniseDiaz    Time: 2020-10-15 09:26
Q: I received 2 pairs and love the frames; however, they are way stronger than they should be. I have several glasses from other sites and my prescription is perfect. I cannot use either pair bc it is way too strong. I confirmed my script and it is entered correctly but they were not made w/ the correct strength. Please advise
A: Dear Denise Diaz, We are so sorry tp hear this. Please don\'t worry, we will help you. Is this a new prescription ? Would you please take a photo of the glasses from other sites and send it to us ?
AnnShaw    Time: 2020-10-15 02:18
Q: Hello I'm super confused about my prescription. I've added my qprescription but worried I've not completed it correctly. I have uploaded a picture but worried about orderingglasses
A: Dear Ann Shaw,What type of glasses do you want ? Progressive or Single vison ? Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
NelidaDuquette    Time: 2020-10-14 17:53
Q: Where is my eyeglasses ???? ordered last 4th of October 2020, was it shipped yet? I need to know please!
A: Dear Nelida Duquette, We have shipped your order. The tracking number is 9400111108296849019980. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111108296849019980
Davy    Time: 2020-10-14 16:23
Q: Do you sell polycarbonate lenses?
A: Dear Davy, We sell resin lenses.
AndreaJamison    Time: 2020-10-14 16:14
Q: I ordered 2200809174435 and the prescription is wrong. They are blurry. How can I return them for the correct prescription. The other order I received was correct.
A: Dear Andrea Jamison, Please don\'t worry, we will help you. Would you please tell us your correct prescription ? Would you please take a photo of your prescription and send it to us ?
TraceyHershey    Time: 2020-10-14 13:22
Q: SN: 2283-1 Frame with lens Frame shapes: Frame types: Full-Rim Color: floral Price:$9.95 1 Subtotal:$49.85 It won't allow me to use my introductory 30% off
A: Dear Tracey Hershey, Please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.
LauraFrancoeur    Time: 2020-10-14 05:32
Q: Do you offer transition lenses???
A: Dear Laura Francoeur, Yes, we do. It is called photochromic lenses on our website.
YuraBrooks    Time: 2020-10-14 05:21
Q: I received an email with tracking information on 10/08/2020 but when I track them it doesn’t show that they have been received at the shipping facility. Can you provide me with an update?
A: Dear Yura Brooks, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package.
CHARLESJENKINS    Time: 2020-10-14 05:11
Q: I would like to order my free pair of glasses with code xl1tsg149805cp1043, but I have not been able to. Please help
A: Dear CHARLES JENKINS, Please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.
AlexisChatman    Time: 2020-10-13 19:41
Q: I need to order reading glasses. Is that a single prescription or which do I choose?
A: Dear Alexis Chatman, Please choose single vision reading lenses.
Naomi    Time: 2020-10-13 12:17
Q: Hello, I have a a prescription for heavy lenses (-6,50). Are the lenses in the glases thick? Could I order a metal framed pair of glasses without the lenses sticking out?
A: Dear Naomi, Your prescription is strong. We don\'t recommned you choose metal frame. The lenses will be thick. We suggest you choose a small frame acetate frame. Small frame will make the lenses look thin.
Raquel Mills    Time: 2020-10-13 11:53
Q: I’m unable to enter my PD using the drop down box provided. I tried putting it in the additional notes box but the website won’t let me go on to order. Is there a number I can call to place my order?
A: Dear Raquel Mills, We would like to tell you that your PD is small, so the frame can\'t fit your PD. Please choose smaller frames on our website.
Sierra    Time: 2020-10-13 09:59
Q: Hello. I just purchased a pair of glasses from you guys about a month ago and one of the side prongs broke off last night out of nowhere. I was curious if there’s any way I can send them and have the prong fixed and how much it would cost. Thank you!
A: Dear Sierra, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Marcela    Time: 2020-10-12 21:46
Q: I use 1.75 reading glasses. I dont know any of the other numbers on the precription. How do I fill it to get my 1.75 reading glasses?
A: Dear Marcela, Please choose single vision reading lenses and choose +1.75 as your sph value.
CHARLESJENKINS    Time: 2020-10-12 20:12
Q: Hello, I am waiting on my first pair of glasses id# Id:82010051529072, please let me know if they're ready for shipment
A: Dear CHARLES JENKINS, Please don\'t worry. We will email you a tracking number when we ship your order.
AshliEley    Time: 2020-10-10 16:18
Q: Hello, I tried to process my payment and it said it didn’t process. I wanted to make sure it hadn’t through yet before I try again. Can you help
A: Dear Ashli Eley, We have received your payment. Please don\'t worry, your order is in processing.
Tania R Benway    Time: 2020-10-10 13:00
Q: What does the measurement stick with the words large, med, and small? What is this in reference too?
A: Dear Tania R Benway, please refer to the measurements.
Adis    Time: 2020-10-09 19:28
Q: If I have astigmatism, what lenses have to select? Single vision reading or far?
A: Dear Adis, We would like to tell you that astigmatism has no connection with reading or far
Reetha    Time: 2020-10-09 17:24
Q: I bought the rhinestone black rim glasses the metal part on both ears are turning green do you have replacements?
A: Dear Reetha, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Sandi    Time: 2020-10-09 13:00
Q: I just found out that I need to wear prescription glasses. I had my eyes examined and know my prescription but I have to have bifocals/specialty lenses. Do you make bifocals/specialty lenses?! I have insurance, do you even take insurance? Thank you!
A: Dear Sandi, We have bifocal lenses. We don\'t take insurance
karrisa whittlesey    Time: 2020-10-09 08:39
Q: My mystery glasses weren't delivered. They were sent back before they got to me and I was not refunded. This was September 29. I have bought several pairs through you and would like to continue being a customer. I would just like my glasses delivered.
A: Dear karrisa whittlesey, Please don\'t worry, we will help you. The tracking shows that Return to Sender Processed. Would you please tell us your correct address info in detail ? We will resend the order to you.
Micah    Time: 2020-10-09 06:35
Q: Hi, will the Marjorie frames be available in clear any time soon or has it been discontinued? I saw a review for the clear option, but there are only orange and green options. Thanks!
A: Dear Micah, We are sorry to tell you that it is discontinued in color clear. We only have it in green and orange.
RoxanneCloutier    Time: 2020-10-08 18:39
Q: 820091817111692020, cant see when they will do delivery. Riopelcloutier@hotmail.com
A: Dear Roxanne Cloutier, the tracking number is CNDFY82009181711169. You can check the shipping status at https://ecommerceportal.dhl.com/track/
AngelaRivers    Time: 2020-10-08 11:40
Q: I asked for a refund for one of my glasses and i dont see it but was told there would be one. where is it at
A: Dear Angela Rivers, Please don\'t worry, we will help you. Which pair do you want to return ? Would you please tell us the order number and reason ?
ElisabethLimoges    Time: 2020-10-08 11:29
Q: Hi, I placed my order and I recevied a sms asking me to log in to confirm my informations. I don't want to. What do I do? Will my order be placed still or not? Please, help me. Someone who doesn't trust links from unknown phone number sms.
A: Dear Elisabeth Limoges, We have shipped your order. The tracking number is CNDFY22010071421008. You can check the shipping status at https://ecommerceportal.dhl.com/track/
BonnieDales    Time: 2020-10-07 22:35
Q: Why cant I get any of the codes to work? I have tried the 50percent.off one and the save 90. Neither if them would work
A: Dear Bonnie Dales, Please don\'t choose discontinued frame. All coupon codes can\'t be used to discontinued glasses.
KimberlyCamorlinga    Time: 2020-10-07 14:11
Q: Just placed an order and hopefully I inputted everything right. I uploaded my rx prescription photo, but I didn't not see it in the receipt. If by chance I put in the details wrong they will still double check the rx prescription right?
A: Dear Kimberly Camorlinga, everything is correct, please don\'t worry.
VickiJohnson    Time: 2020-10-06 20:22
Q: Thank you. Should I return the 2 non-prescription ones to you using the address on the package?
A: Dear Vicki Johnson, We have your address. You can keep them.
DestinyCastillo    Time: 2020-10-06 13:09
Q: Ok so I love so many of your glasses and am really tempted so buy all the ones on my wishlist lol. The problem is if my prescription changes later, I won't be able to wear them. So my question is, if this happens, is it possible to order new lenses for my frames? I just need to know so I can set up a plan for myself that won't break the bank lol
A: Dear Destiny Castillo, We are sorry to tell you that we don\'t sell lenses separately.
MattPerrine    Time: 2020-10-06 06:18
Q: Hello ? after completing payment, it never asked for my address. Do you have that information based on my wife’s information? Please let me know so I can get my glasses as quickly as possible. Thank you PS my order number was 22010060614452
A: Dear Matt Perrine, The address in your order is 2555 Acacia St, New Orleans, LA, 70122. Is it correct ?
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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