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Jessica Vazquez Time: 2020-03-20 07:53

Q: I have a round face which shape classes should I wear

A: Dear Jessica Vazquez, you can choose rectangle shaped frame.

KimberlyBennett Time: 2020-03-19 09:40

Q: Hi, I'm trying to to place an order for the Mayes & Paz And I have 2 PD that 33.0 for both eyes, and it has the numbers but I can select it. Why is that?

A: Dear Kimberly Bennett, We are sorry to tell you that the frames Mayes & Paz are too big.It can\'t fit your PD, please choose smaller frames on our website. Thank you for your understanding.

Lori Robertson Time: 2020-03-18 19:25

Q: Do you have readers

A: Dear Lori Robertson, yes, we do. you can choose single vision reading lens.

KIMBERLY Time: 2020-03-18 16:38

Q: Where are my glasses I paid no receipt nothing what is going on

A: Dear KIMBERLY, we have shipped your order. The tracking number is 1Z3X6F460449307387. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460449307387&requester=WT/trackdetails

Cindy Najera Time: 2020-03-18 15:33

Q: Hi I’m trying to order some glasses and regular glasses I filled out the whole prescription part but when it comes to the pd it doesn’t have my option so how can I get the glasses I want with my PD???

A: Dear Cindy Najera, which pair of glasses do you want ? And what is your PD ?

MariaGonzalez Time: 2020-03-17 12:31

Q: My tracking info mentions that my package was delivered yesterday but I did not receive a package. Who would I contact to check where my package is?

A: Dear Maria Gonzalez, We have checked your tracking information and it shows that your package has been delivered in your mailbox. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

MarianHumphries Time: 2020-03-17 12:23

Q: If my prescription says 090 for the axis is that the same as 90?

A: Dear Marian Humphries, yes, 090 is the same as 90.

EvangelineEarle Time: 2020-03-17 05:59

Q: Morning please can you tell me where my glasses are 2200306085606 and 2200306072414 order was placed 3-6-2020 its 11days and no information thank you

A: Dear Evangeline Earle, We shipped your order 2200306085606 and 2200306072414 togetaher. The tracking number is 92055901755477000145653374. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92055901755477000145653374

Kim Time: 2020-03-16 09:13

Q: On my prescription it give the axis for my left eye as 167.5. However, there is not the option to give half numbers. What should I do?

A: Dear Kim, would you please take a photo of your prescrfiption and attach it in the email ? We will check it for you.

MirandaConroy Time: 2020-03-15 19:59

Q: Hello, I recently bought new glasses from and absolutely loved them and was planning to recommend them to others as the style and prescription was absolutely perfect, however after one day of wearing my new glasses the nose pad wire snapped off, making them unwearable. If there is anything you can do to resolve this issue I would greatly appreciate it.

A: Dear Miranda Conroy, please don\'t worry, we will help you. Would you please take some photos of the glasses and send them to us ?

HeidyGrana Time: 2020-03-15 17:17

Q: Order #82003130442589, I have not received a tracking number yet, why?

A: Dear Heidy Grana, please don\'t worry, your order is to be finished. We will ship it tomorrow and we will email you a tracking number.

Aleks Time: 2020-03-15 14:35

Q: Hello, I’d like to purchase a pair of blue light blocking glasses with no prescription. When I choose the blue light lenses it tells me to fill in a PD number. When I choose “none” it still wants to force me. How do I purchase glasses with blue light protector but no prescription?

A: Dear Aleks, please choose any number as your PD.

KatWatringEllis Time: 2020-03-15 08:21

Q: i dont see my order number in my online orders?? 2200313144615

A: Dear Kat WatringEllis, your order is in processing, please don\'t worry.

JJ Time: 2020-03-14 19:40

Q: Hi. I have a pd of 63 and I’m having trouble ordering both the Nathalie and the Calista. Is there any way to make my pd work with these frames? Thank you JJ

A: Dear JJ, we are sorry to tell you that these 2 frames are too big. It can\'t fit your PD. Please choose smaller frames on our website. Thank you for your understanding.

DanielleLecostre Time: 2020-03-14 10:23

Q: Hi I ordered glasses on 28th Jan & have still not received them. Tracking shows they are still in China, is that right? Order Id:82001282111576

A: Dear Danielle Lecostre, the tracking shows that MELBOURNE VIC, Item processed at facility, please don\'t worry, you will receive your package soon.

JammieChandler Time: 2020-03-13 18:55

Q: When will I recieve my orders?

A: Dear Jammie Chandler, would you please tell us your order number ? We will check it for you.

WendyTitchenell Time: 2020-03-13 16:13

Q: I just received my order of 3 pairs of glasses. All 3pairs have lined bifocals that are way to high and in my normal line of sight ( 1 pair the left line is not even straight and the other 2 pairs the left and right lines are not at the same level) tried to wear a couple of them but are giving me headaches because the bifocals are in my normal vision sight. I love all the frames but they are no use to me if I can't wear them. Order # 2200301083801

A: Dear Wendy Titchenell, please don\'t worry, we will help you. Would you please wearing 3 pairs of glasses and take some photos ? We need to check the position of glasses when you wearing them.

Elisabeth Time: 2020-03-13 15:05

Q: Hello. Is the metal in the Purple Moana frames gold or silver? Thanks.

A: Dear Elisabeth, it is gold.

Jess Time: 2020-03-12 19:11

Q: Where do the glasses come from? Country?

A: Dear Jess, we would like to tell you that our factory is located in China.

JessicaSheehan Time: 2020-03-12 16:28

Q: Hello. I have left several messages about my order and have not received any calls or emails. I needed to change my order and tried to cancel it as well, to make the changes needed. Please contact me!!

A: Dear Jessica Sheehan, we have sent the email to you. Would you please check your email ?

VanessaOyola Time: 2020-03-12 15:11

Q: Just placed an order on 3-1-2020...would love to know when will it ship?

A: Dear Vanessa Oyola, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111899223370982310

Rachel Time: 2020-03-12 12:54

Q: My package says that it shipped two days ago but I haven't received a tracking number. Ive been waiting for 20 days.

A: Dear Rachel， we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

Tania Marin Time: 2020-03-12 11:28

Q: I ordered a pair of glasses about two weeks ago but I never got an email confirmation and there’s no way for me to track and see if it has even been shipped! All I have is a text confirming the order and the transaction on my chase account. What can I do or who can I talk to?

A: Dear Tania Marin, do you mean the order#82002271629316 ? We would like to tell you that we have shipped this order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877335564

mirandagohlke Time: 2020-03-12 09:34

Q: Hi! I would really like some red tinted glasses and I was wondering which glasses tint is the richest red? Is it the Rudy Wine or Tomato Red?

A: Dear mirandagohlke, we would like to tell you that the Rudy Wine is the richest red. But Rudy Wine is gradient color.

Kimberly Hunsucker Time: 2020-03-12 06:04

Q: I want to know if my glasses are coming and the payment went through

A: Dear Kimberly Hunsucker, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Stephanie Time: 2020-03-11 12:41

Q: I placed an order for 3 pairs of glasses on 2-10-20. So far, no email with shipping info. When I try to view my order, there is no order number or other information listed. I have the frame names/numbers/prices from PayPal & their transaction number, but, no order number to refer back to. I saw on many of the other comments that you need the order number to research it and respond -can't GIVE you the order number, when I never GOT one!

A: Dear Stephanie, would you please offer us the transaction number in paypal ? We will check it for you. Please don\'t worry.

BrittanyFields Time: 2020-03-11 12:22

Q: Hi I'm just wondering if you guys have any glasses that will fit my daughters prescription Right eye Sp +9.50. Cy +2.00. Ax 095 Left eye Sp +11.25. Cy +1.75 ax 095

A: Dear Brittany Fields, would you please take a photo of the prescription and attach it in the picture ?

MeganSimpson Time: 2020-03-11 10:08

Q: When ordering glasses, the website (both mobile and desktop) will not allow me to add the pupilary distance value. The click down menu is shaded out. Please help.

A: Dear Megan Simpson, we are sorry to tell you that if you can not choose your PD, we suggest you to choose other smaller PD.

RachelGarza Time: 2020-03-11 10:08

Q: Hello, where can I get status of my order ?

A: Dear Rachel Garza, we would like to tell you that we will ship your order out this week. Please don\'t worry.

Holly Chambers Time: 2020-03-11 07:44

Q: I purchased glasses from you in November 2019- I bought 2 pairs. One of the pairs the frames completely broke and are unwearable. They were not dropped- I just picked them up and they were broken. Please advise on your repair or exchange policy.

A: Dear Holly Chambers, We are sorry to hear that, please don\'t worry. We will try our best to help you. but in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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