Buy Prescription Glasses Online at Affordable Prices

Diane Price Time: 2020-04-01 18:09

Q: I order the buy one get one free promotion on 3/31/20 the total amount is $80.80 my debit card was charged an additional $80.80 twice my order number is 82003311216110 please settle this matter thank you

A: Dear Diane Price, please don\'t worry, we will refund you additional $80.80 twice.

Michelle Tager Time: 2020-04-01 17:44

Q: With Covid19 crisis is there a delay on glasses being shipped?or being made?

A: Dear Michelle Tager, we still make and ship the glasses normally. But if you are eager to receive the glasses, we suggest you choose UPS Express shipping.

Diane Price Time: 2020-03-31 16:08

Q: I accidentally cancelled order #82003311216110 Hayley and Maryann used bogo41 code I tried to purchase again and the same thing happened and the same message. I want to purchase the glasses with the bogo promotion It would not be fair if you do not honor this please respond to this message as soon as possible.

A: Dear Diane Price, we would like to tell you that your order #82003311216110 is in processing, please don\'t worry, you did get the bogo promotion, we only charged you one pair of glasses.

LindaCasteel Time: 2020-03-31 12:12

Q: Would like to reorder a pair of glasses order number 819211128 sk2 Order them on September 24 2019 love them broke them please contact me how much paid 13.95

A: Dear Linda Casteel, it is still $13.95. Here is the link of it : https://www.wherelight.com/wl/GetInfo-2126.html

Linda Time: 2020-03-30 18:15

Q: The Shirley and Hayley show sunglass, can I get clear lenses progressives with those instead.?? Thank you Linda

A: Dear Linda, you can get Hayley with clear lenses progressives, but you can\'t get Shirley with clear lenses progressives.we still operate and ship glasses normally. If you choose standard shipping, it will take 10-20 business days to deliver.

Amanda Jacobs Time: 2020-03-30 09:19

Q: I bought the Starry glasses in clear with the sun darkening lenses. They literally barely change. I also notice when I look towards the corners of the lens it blurry which my other two pairs I bought do not have that problem. Can I return them? Order #: 82003151419094

A: Dear Amanda Jacobs, Please don\'t worry, we will help you. We would like to tell you that you need to expose the lenses in direct sunlight for several minutes. It doesn\'t change color immediately. Would you please try it ? If it doesn\'t work, please take a video to show us.

ValAyers Time: 2020-03-29 13:59

Q: Hello...I want to order the VALARIE SN 1536 and the SN 9004 it will not let me enter my PD which is: 62 on my prescription . Please let me know if i can purchase these 2 pair of eyeglasses...Thankyou

A: Dear ValAyers, we suggest you to choose smaller frames on our website. These 2 frames are big, they can\'t fit your small PD. Thank you for your understanding.

Rachel Kuster Time: 2020-03-29 07:15

Q: I would like to return my glasses I recurved but I didn’t sign up for an account. Where do I return them?

A: Dear Rachel Kuster, Why do you want to return the glasses ? We will help you.

KENDRA Davis Time: 2020-03-28 15:25

Q: I’d like help on ordering glasses for my mother. She has ADD numbers on her RX. When I pick out frames it states that the ADD will be left out. I don’t know what that means. Please help! Thank you.

A: Dear KENDRA Davis, what type of lenses does your mother want ? Single vision or Progressive ? Would you please take a photo of her Rx and attach it in the email ? We will check it for you.

BrendaWade Time: 2020-03-28 13:54

Q: It won’t let me put in a PD number. I had 61 the last time I ordered but the magnification was too far apart I’m trying to put in 59 but it won’t except it? Not sure why

A: Dear Brenda Wade， would you please tell us which frame do you want ?

AVA JERNIGAN Time: 2020-03-28 10:57

Q: Hello! I received my glasses and I believe I was sent the wrong frame. The prescription is right, but the frame doesn’t fit and feels like a kids frame. How do I get a larger frame?

A: Dear AVA JERNIGAN, would you please tell us your order number ?

Faith Time: 2020-03-27 12:04

Q: I’m trying to get glasses that say the PD between 61-80...my PD is 63, it is saying my PD is too small and won’t let me order them. Why?

A: Dear Faith, would you please tell us which frame you want ? Would you please tell us the frame number or name ?

AsakoSalinas Time: 2020-03-26 18:15

Q: Hi do you have glasses with the spring hinges? I search for it on your website but nothing hit

A: Dear Asako Salinas, please click this link to choose glasses with the spring hinges :https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&scene=1&from=list

MichelleWalsh Time: 2020-03-26 10:40

Q: Hi I am considering purchasing some glasses and have never ordered from you before. Are you still shipping and making glasses now? I live in New Jersey

A: Dear Michelle Walsh, we still ship and make glasses. Please don\'t worry.

ZahrahaFaried Time: 2020-03-26 08:10

Q: I am trying to see if you offer either transitions or Photochromic

A: Dear Zahraha Faried, yes, we have Photochromic lenses.

Taylor Booker Time: 2020-03-25 23:12

Q: I am trying to find a specific pair of glasses

A: Dear Taylor Booker, Which frame do you want ? What can we do for you ?

Rico Broadway Time: 2020-03-25 21:12

Q: Hello, I was wondering if I could have prescription lenses put into the Karin frames, and if so how much would that cost? It looks like these frames are just for fashion, but I have a Rx. Thanks

A: Dear Rico Broadway, We are sorry to tell you that this frame is just for fashion, you can\'t add prtescription in it.

Ilda Time: 2020-03-25 10:16

Q: My frame broken I need you guys send me a new one please I don’t know how to send a picture for you see please

A: Dear Ilda, would you please tell us your order number ? And would you please take a photo of the broken glasses and attach it in the email ?

TiffaniKeaton Time: 2020-03-24 04:09

Q: Is it possible to just order a new frame with no lenses? I love my glasses I ordered from you and I broke the arm. The lenses are fine I just need a new frame.

A: Dear Tiffani Keaton, yes, you can choose Frame Only.

Susan Story Time: 2020-03-23 08:43

Q: Can I get any frame with nonprescription lenses?

A: Dear Susan Story, yes, you can select Plano as your prescription, then the glasses will be non-prescription.

CarolBenton Time: 2020-03-23 08:11

Q: Greetings, I hope everyone is well. How do I order the same glasses as before without having to put all the information in again? Thank you, Carol

A: Dear Carol Benton, we are sorry to tell you that you have to put all the information in again. Thank you for your understanding.

AllissaHultgren Time: 2020-03-22 19:47

Q: I accidentally ordered something when I meant to order something else and I can’t seem to go back. I would like to cancel my order so I can place the correct one

A: Dear Allissa Hultgren, Do you mean that you want to cancel your order #82003221935511 ?

Darlene Strey Time: 2020-03-22 14:14

Q: Do you have readers?

A: Dear Darlene Strey, we have readers. You can choose single vision reading lens and fill in your prescription.

Ramona Time: 2020-03-20 21:34

Q: Are the Kaila, black Hexagon shaped frames going to be restocked?

A: Dear Ramona, sorry, it is discontinued.

Kat Time: 2020-03-20 13:57

Q: I asked why my glasses (Order #2200304195105) hadn't shipped after many days of sitting in "packing" status and was given a tracking number. However, it has now been 3 business days and USPS says that they have not received that package from you, the shipping label was created but they never got the package to mail. Where is my order?

A: Dear Kat, the tracking show that SIOUX FALLS SD DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in SIOUX FALLS SD DISTRIBUTION CENTER on March 20, 2020 at 11:44 pm. The item is currently in transit to the destination. Please don\'t worry.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111899223319555407

Jessica Vazquez Time: 2020-03-20 07:53

Q: I have a round face which shape classes should I wear

A: Dear Jessica Vazquez, you can choose rectangle shaped frame.

KimberlyBennett Time: 2020-03-19 09:40

Q: Hi, I'm trying to to place an order for the Mayes & Paz And I have 2 PD that 33.0 for both eyes, and it has the numbers but I can select it. Why is that?

A: Dear Kimberly Bennett, We are sorry to tell you that the frames Mayes & Paz are too big.It can\'t fit your PD, please choose smaller frames on our website. Thank you for your understanding.

Lori Robertson Time: 2020-03-18 19:25

Q: Do you have readers

A: Dear Lori Robertson, yes, we do. you can choose single vision reading lens.

KIMBERLY Time: 2020-03-18 16:38

Q: Where are my glasses I paid no receipt nothing what is going on

A: Dear KIMBERLY, we have shipped your order. The tracking number is 1Z3X6F460449307387. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460449307387&requester=WT/trackdetails

Cindy Najera Time: 2020-03-18 15:33

Q: Hi I’m trying to order some glasses and regular glasses I filled out the whole prescription part but when it comes to the pd it doesn’t have my option so how can I get the glasses I want with my PD???

A: Dear Cindy Najera, which pair of glasses do you want ? And what is your PD ?

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