Consulting Servive Center

A: Dear Jessica Duttonmoyer, We are so sorry for this. We can remake the glasses for you. Would you please send us the photos of the broken glasses ? Would you please tell us if you can accept this ?

A: Dear barbara foster, please don\'t worry, we will help you. Would you please tell us which pair is big ? Would you please take a photo by wearing the glasses and send it to us ?

A: Dear Rita, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Deborah Ward, We are so sorry for the delay. The tracking shows that your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Would you please wait for one more week ? If the tracking information is not updated after one week, we will remake the order for you.

A: Dear KATRINA MCDONALD, which frame do you want ? Would you please tell us your PD ? We will check it for you.

A: Dear Jastanie, We have shipped your order. The tracking number is 9405515902368877547724. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877547724

A: Dear Lori Harmon, You can choose frame only.

A: Dear Tristan Burchett, Do you mean that you want polarized lenses with no progressive ? If so , please don\'t add add value after you choose polarized lenses.

A: Dear JULIETTE STRAUSS, Please don\'t worry, we will refund you $100.8 (BOGO is for the cheaper pair).

A: Dear Coda H, Sorry, we will not get them in stock. They are discontinued.

A: Dear Mags Bossert, please don\'t worry, we will help you. Would you please tell us your order number ?

A: Dear Rashunda Mendy, Would you please take a screenshot of your cart and send it to us ? Do you want to use coupon or discount ? If so, please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.

A: Dear Char Threepersons, we can make single vision computer glasses, you need to fill in your prescription for computer when you place an order.

A: Dear Emily Rios, please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.

A: Dear Cynthia Guthrie, sorry, we don\'t.

A: Dear Eva Nagy, we are so sorry for this, please don\'t worry, we will help you. Would you please take a photo of the #9136 and send it to us ?

A: Dear SarahMayStanleySlack, we checked the prescription for sunglasses, it is correct. This frame may not fit you. We can remake the sunglasses for you, would you please choose a different frame on our website ?

A: Dear RubysteanStubblefield, we would like to tell you that we have checked your order and we would like to tell you that the prescription you filled in the order is correct.

A: ear Isabelle Parsons, we are sorry for this, please don\'t worry. we would like to tell you that the previous tracking number is 9400115902368877462819.

A: Dear Isabelle Parsons, we are sorry for this, we would like to tell you that the previous tracking number is 9400115902368877462819.

A: Dear Stephanie, we would like to tell you that you can check the size inFRAME DETAIL.

A: Dear HunnyPatel, would you please tell us your PD ?

A: Dear Angela Jones, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate. If you don\'t have a millimeter ruler, you can click this link to download a a millimeter ruler. https://www.wherelight.com/faq.php

A: Dear Monique Forrest, we would like to tell you that we have made changes to your PD. We will process your order immediately.

A: Dear Amber Ortega, We would like to tell you that we have shipped your order out. We have checked the tracking information and your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on July 28, 2020 at 7:00 pm. The item is currently in transit to the destination. You will receive your package soon.

A: Dear Joan Kyle, we are sorry for the delay. We will ship your order out this week.

A: Dear Cinthia Aranda, \"Oceanpay complete \"means that we have received your money. The other one means that your order is being processed.

A: Dear Kathy J Dunn, yes, we accept prescriptions from all certified optometrist

A: Dear Theresa Sutton, yes, we provide tint for the lens. You can choose it in the lens tint.

A: Dear Cleo, We would like to tell you that we have shipped your order out. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package. If the tracking information is not updated after a week, please contact us as soon as possible.