Consulting Servive Center

A: Dear Jennifer White, We would like to tell you that you didn\'t pay for your order. And you can log in our website, you will find the order in your account.

A: Dear Mary Ablaza, the weight of hayley is 23g, it is not very light.We would like to tell you that you can check the weight of each frame on our website.

A: Dear JaymeBell Williams,We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Please don\'t worry.

A: Dear Shirley, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Linda Smith, please choose 70.0 as your PD.

A: Dear Rosa Gastonm, please don\'t worry, we will help you. Would you please tell us your order number ? Would you please take a photo by wearing the glasses and send the photo to us ?

A: Dear Ashley, our factory is located in China.

A: Dear Barbara Austin， please choose a frame which price is around $10. Then please tell us the frame number and color, we will change it for you.

A: Dear Shardice, please don\'t worry, we will help you. What type of glasses do you want ? Single vision or progressive ? Would you please send us a photo of your prescription ?

A: Dear Monica, We would like to tell you that your order is under your account : mmartin6490@yahoo.com You did log in when you place your order. And you reset your password, it is 123456. You can log in now.

A: Dear Mary Belcastro, please choose +2.00.

A: Dearloyda grandez, It is valid. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000854731822

A: Dear Nat, we will stock this frame in 3 days so stay tuned!

A: Dear Melissa Rozetar, we are sorry to tell you that we are located in China, the shipping fee is expensive. So we suggest you to place a new order.

A: Dear April m hood, we can change the address for you. But you said that you want to cancel the order, do you still want this order ?

A: Dear eva donkovadonkova, we shipped your order by FedEx. You can check the shipping status at https://www.fedex.com/global/choose-location.html

A: Dear Jenifer, would you please send a photo of your prescription to us ? What type of glasses do you want ? Single vision glasses or progressive glasses ?

A: Dear Gail Huscher, Pupillary distance (PD) is the distance measured in millimeters between the centers of the pupils of the eyes. The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Kathleen Ludington, We are so sorry for the delay. Affected by the COVID-19, there are flight disruptions and cancellations all around the world. We would like to tell you that your order has been shipped out, but the delivery time of your order might be delayed. We have contacted the shipping company and they said that they are trying to increase flights. We will try our best to make sure that you will receive your package. Thank you for your understanding.

A: Dear Morgan, would you please tell us which pair of sunglasses do you want ? We do some sunglasses with prescription, but some sunglasses is for fashion only, you can\'t put prescription in some sunglasses.

A: Dear Ashlee McCarroll , please don\'t worry, we have shipped your order. The tracking number is 9400115902368877370992. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877370992

A: Dear Lisa Browning, Please don\'t worry, we will help you. Would you please tell us which pair is wrong ? Would you please describe the feeling when you are wearing it ? And would you please take a photo by wearing the glasses ?

A: Dear Lori, yes, you can choose single vision reading and choose +2.00 as your prescription.

A: Dear Noémie Houle, We would like to tell you that your order is to finished. Would you please tell us why you want to cancel it ?

A: Dear Samantha, We are sorry to tell you that the Xenia glasses can\'t fit your small PD. Please choose a smaller frame on our website, thank you for your understanding.

A: Dear Milady Cruz, please don\'t worry, your order is to be finished. We will ship your order tomorrow and we will email you a tracking number.

A: Dear Mere Langer, it will not appear in your cart. Please choose glasses with no discount, then fill in the code when you are checking out.

A: Dear Kelly Fisher , the tracking shows that London, 【London】 Shipment arrive at London distribution center. You will receive it soon, please don\'t worry.

A: Dear Idoia Castellanos, we are sorry to tell you that your PD is small and the frame 1916 is big, it can\'t fit your PD. Please choose a smaller frame on our website. Thank you for your understanding.

A: Dear Tamiko Beals, Yes. Please leave a note to tell you that you want the edges of the lenses polished when you place an order.