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Consulting Servive Center

Juliet Williams     Time: 2025-06-08 04:51
Q: I need URGENT HELP!! UPS has scheduled my glasses to be returned to you after 1 visit to my home. I need you to get in touch with UPS to leave my package at a collection point or at a post office or my home. They are sending them back TODAY. Please help
A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.
Juliet Williams     Time: 2025-06-08 04:40
Q: My glasses are being returned to you because I wasn't home when UPS tried to deliver. My glasses are slated to return to you. Please contact UPS and ask them to send the glasses to me at my address in the systen
A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.
Juliet Williams    Time: 2025-06-08 03:34
Q: My delivery is being returned by UPS because I wasn’t home when they came. I need Wherelight to contact UPS and tell UPS to leave it at a post office or deliver it to my address. This is urgent
A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.
alysek02     Time: 2025-06-07 15:39
Q: I ordered these glasses and the address is wrong for some reason my PayPal account had an old address the correct address is 165 96th ln Ne Blaine mn 55434
A: Dear Alyse Khayat, we\'ve changed to the correct address for you in the order.
grinnellf     Time: 2025-06-07 11:23
Q: I received one pair of glasses .I believe the on the pair is sold out I need to pick and additional pair.How do u go about doing this..Thanks
A: Dear Felicia Grinnell, You can choose a new frame in our website. Then please tell us the frame name and color. We will change it for you in the order.
renicabreen     Time: 2025-06-07 10:53
Q: I need to cancel my order #80625071029230. The prescription is wrong. Cancel it so I could re order. Thank you
A: Dear Renica Sidoine, we\'ve solved this via email and we\'ve changed to the correct Rx for you in the order
renicabreen     Time: 2025-06-07 10:51
Q: I need to cancel my order# 80625071029230. The prescription is wrong. CANCEL IT doi re order. Thank you
A: Dear Renica Sidoine, we\'ve solved this via email and we\'ve changed to the correct Rx for you in the order
CHARMAYNE MCCAIN    Time: 2025-06-07 09:05
Q: Hi there. I am interested in a few frames for my need of readers. However, I am interested in progressive readers. Is it possible for me to order from your store or would I need a prescription? I was told by my Optometrist the strength recommended which you have but I didn't notice readers with progressive. Any assistance you can offer will be greatly appreciated. thank you. Charmayne
A: Dear customer, If you want to order progressive lenses, you need to have prescription and PD value. You can get them from your doctor. If you have any questions, please contact us when you are free.
victoria1zee    Time: 2025-06-06 19:47
Q: i have Renwick frames which you still sell. i just need the prescription lenses, not the frame. is this possible?
A: Dear Victoria Zee, We are sorry to tell you that we can not sell lenses separately. But we can add a pair of Renwick in one of the order after you pay us the price difference. Do you still want us to add it ? About the shipping, we will combine two orders.
victoria1zee    Time: 2025-06-06 19:41
Q: i have a frame you still offer. i just need new lenses. os that possible? i just placed two orders and emailed asking if this is possibke to order just menses but i havent heard back.
A: Dear Victoria Zee, We are sorry to tell you that we can not sell lenses separately. But we can add a pair of Renwick in one of the order after you pay us the price difference. Do you still want us to add it ? About the shipping, we will combine two orders.
gelmancandice82     Time: 2025-06-06 18:29
Q: Once my order has been shipped how long will it take for it to be delivered if I paid for expedited shipping?
A: Dear CANDICE GELMAN, We would like to tell you that the shipping time is 7-14 Business Days . About your order, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900405164
Lingenfelter Barbara    Time: 2025-06-06 10:47
Q: Love my new glasses! Can I make them tighter on my head by applying pressure to the sides & ends around my ears? Thank you.
A: Dear Lingenfelter Barbara, We would like to tell you that you can run the arm under warm water for about 30 seconds, then grip the part of the arm located near the temple and bend them in a slightly inward motion.
Doreen Navas    Time: 2025-06-03 17:10
Q: Paid for two glasses that are the same. I need to get a reply. I have not received anything
A: Dear Doreen Navas, Ok, we will cancel your order#80625011055026 and will refund you the money.
Priscilla Lepine    Time: 2025-06-03 14:14
Q: I ordered a pair of dabria sunglasses last year with a pd of 63. When I tried to reorder with my new prescription I am getting a message that my pd is too small for these glasses. I would really like to reorder. How can I do that?
A: Dear Priscilla Lepine, We\'re so sorry that the smallest PD of frame #Dabria can make is 65 now. It can\'t make your PD 63.
Wendy    Time: 2025-06-03 11:52
Q: My PD is 58.5 it is not listed
A: My PD is 58.5 it is not listed 回复：Dear Wendy, maybe the frame you choose can\'t make your PD 58.5. You can select the frames that can make your PD 58.5 in our website.
Jessica Portalatin     Time: 2025-06-02 22:14
Q: I need. To add to my prescription the remarks the Dr made:PD DIST :67. PD near: 64. I didn't. Find the space to fill with that information. Thank you
A: Dear Jessica Portalatin, Do you mean you can\'t fill in the PD when you place the order? Please select the frame you like and click the \"Select Lenses\" then you can fill in the Rx and PD together.
Ernestina Gutierrez’s    Time: 2025-06-02 21:11
Q: Can I buy just the frames?
A: Dear Ernestina Gutierrez’s Yes, you can only buy frames. When you add frames to your shopping chart, you can choose \"Frame Only\"
figgygnewton David    Time: 2025-06-02 15:46
Q: I need to change the shipping address on my order RIGHT NOW
A: Dear David Williams We\'ve changed to the correct address for you in the order
Kayti Neuman    Time: 2025-06-02 14:02
Q: I got a shipping notification on May 28th but the carrier is still awaiting my package. How long does it normally take for the package to be given to the carrier? I am leaving town soon and paid for the expedited shipping so they would get here in time but now I'm unsure. Please advise!
A: Dear Kayti Neuman, We just check the tracking number and it shows that the order is expected to be delivered on June 6. You can check logistic information with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900365024
Xaranique Harrison    Time: 2025-06-02 13:29
Q: One of the glasses I ordered doesn’t have the hearts that are supposed to hang off the sides of the frames.
A: Dear Xaranique Harrison, Do you mean the frame #Josephina? Could you please send us pictures? Then we can check for you.
charli.dangerfield     Time: 2025-06-01 16:13
Q: Hello there. I order two pairs of sunglasses with express delivery on the 24th of May. It’s been over a week and they still haven’t been posted. I’d like them to be posted as soon as possible as I need them asap which is why I paid for express. The order number is 80525242118490
A: Dear Charli Dangerfield We would like to tell you that we will ship your order out today.
Jennifer DePoe    Time: 2025-06-01 14:57
Q: I have the incorrect address added for shipping. How do I update my shipping address? Thank you!
A: Dear Jennifer DePoe， We\'ve changed to the correct address for you in the order
Monte    Time: 2025-06-01 04:51
Q: Hi, how can I get my wherelight points from my recent purchase? My order is currently in the processing section but I do not see how to receive the points.
A: Dear Monte, We would like to tell you that the points will added in your account after the order is shipped out.
Kim Lees    Time: 2025-06-01 00:34
Q: Wrong address. please send to 7a Belubula street Carcoar NSW 2791
A: Dear Kim Lees, We would like to tell you that we corrected it
applebrog     Time: 2025-05-30 15:20
Q: I haven’t received my glasses yet ?
A: Dear Kristin Rogenski, We would like to tell you that your item was delivered in or at the mailbox at 12:55 pm on May 31, 2025 in PITTSBURGH, PA 15202. Do you check your mailbox ?
Beslin Mae    Time: 2025-05-29 14:11
Q: My denise glasses seem to be off. My vision is blurry around the edges. It makes them impossible to wear
A: Dear Lavender Mae, We sincerely apologize for any inconvenience you may have experienced. We noticed that there are two pairs of glasses with the same Rx in your order. Is the another glasses #Odella 5330 purple good? Could you help send us the pictures of wearing #Denise and ##Odella? Then we can check for you.
jenniferbopp4 Jennifer    Time: 2025-05-29 10:56
Q: Hello, I have ordered two pair of glasses in the past without issue. Now every time I try to order a new pair it says my ppd is too small for these glasses no matter which ones they are. I would like to order the Fionnula Denim glasses, would make sure theirs nothing wrong with my account? I’ve tried to prefer something else at least 4 times with the same message. Thank you.
A: Dear Jennifer Annweiler, We checked your previous order and the PD is 60 and the smallest PD that Fionnula can make is 57. Do you fill in the correct PD 60?
Amanda Preciado    Time: 2025-05-28 19:45
Q: Here is the link to the frame you asked https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-4312.html?color=grey
A: Dear Amanda Preciado, Thanks for your understanding. We will remake eyeglasses for you.
Quentin Green    Time: 2025-05-28 16:54
Q: I have made a purchase, it came from my account and the site has not moved the order to complete or processing. Just sitting in my cart as if I did nothing. I have the receipt if this helps.
A: Dear Quentib Green. Do you mean the order 20525281733124? Could you help send us the receipt of this order to check?
Alonzorosie     Time: 2025-05-28 09:21
Q: Your website won't let me pay. I just want to pay it all upfront and the only options it's giving me is Klarna and PayPal credit. It won't take my bank card, I know I have enough money. Why won't it work?
A: Dear Rosie Alonzo, We have checked your order and we find that you have paid the money successfully, your order is being processed now. If you have any questions, please contact us when you are free.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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