Consulting Servive Center

A: Dear Antoinette Ingram Harris, We would like to tell you that we have sent coupon code to you via email. And you can fill code in your shopping bag before you pay money. This coupon and other promo code can not be used at the same time.

A: Dear customer, We are sorry to hear that, but would you please tell us whether only purple pair has problems ?

A: Dear Geri Parisi, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. About your order, you placed it on August 2nd， and we shipped the order out on August 6th. The processing time is 3 business days. And the shipping time we listed on our website is 5-9 Business Days. It did not exceed the time we promised. We double checked the tracking information and it shows that you will receive it tomorrow. If you are not satisfied with it, we can offer you a $5 coupon, would you please tell us whether you can accept it ?

A: Dear Victoria Wallace, We are sorry to tell you that the processing time of sunglasses is longer than the processing time of normal glasses. And your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 13, 2025 at 1:22 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Melanin Angel, The points for reviewing will be added in your account later, and we have checked your account. We would like to tell you that you spent 300 points in points mall.

A: Dear Melanin Angel, The points for reviewing will be added in your account later, and we have checked your account. We would like to tell you that you spent 300 points in points mall.

A: Dear Erin Martin, We would like to tell you that we have corrected it for you

A: Dear Serena Kaylor, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

A: Dear customer, We would like to tell you that you can email us the photo of your original Rx and we will check it for you.

A: Dear Amber McEwanWatson, We would like to tell you that glasses#the clip on 10 includes the frames and all the clip on attachments. You don\'t need to add the clip on lenses separately in cart.

A: Dear Geri Parisi, We are sorry to hear that,we have checked tracking information and it is processing at UPS Facility in Cleveland, OH, United States You will receive it soon.

A: Dear Benita Holt, Ok, we will cancel it and will refund you money.

A: Dear Benita Holt, Ok, we will cancel it and will refund you money.

A: Dear Lovelace Holsey Cherish, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

A: Dear Erin Martin, We would like to tell you that we can add apartment number in the address, but would you please tell us your apartment number ?

A: Dear Wilfredo Perez, Thanks for your understanding. We would like to tell you that we have changed frame to frame#Vibe 11012 in silver color. We will remake eyeglasses for you.

A: Dear Wilfredo Perez, Thanks for your understanding. We would like to tell you that we have changed frame to frame#Vibe 11012 in silver color. We will remake eyeglasses for you.

A: Dear Dani McKee, Would you please tell us which item you want to change ?

A: Dear Shannon Howard, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Torres Brenda, We would like to tell you that we have correct it for you

A: Dear Andrea Rediske, We are sorry to hear that,for the broken glasses, would you please take a photo of the glasses to show us the problem first? For Marianne (9190) tortoiseshell, would you please tell us whether you feel dizzy or fuzzy when you wear other pair (Thatcher P5001) ?

A: Dear Andrea Rediske, We are sorry to hear that,for the broken glasses, would you please take a photo of the glasses to show us the problem first? For Marianne (9190) tortoiseshell, would you please tell us whether you feel dizzy or fuzzy when you wear other pair (Thatcher P5001) ?

A: Dear Amber Underbakke, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Ariana Blevins, Ok, we will refund you money $9.95 .

A: Dear Antoinette Harris, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $120 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear Antoinette, We are sorry to hear that, would you please tell us which pairs make you uncomfortable ?

A: Dear Antoinette, We are sorry to hear that, would you please tell us which pairs make you uncomfortable ?