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FAQs

 

Q: How can you charge such low prices?

 

A: We are able to provide the best quality products at a vastly reduced price because we cut out the middleman, we own our labs and equipment. This cuts out our overhead costs - passing along the savings to you!   

 
 
Q: May i know whether you are safe?
 
A: We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security.
 
 
Q: What payment methods do you accept?
 
A: We accept Visa, Mastercard, JCB and PayPal for online orders.
 
 
Q: How can I know my order status?
 
A: Please login in to check at "MY ORDERS" line. We will update any news in time.
 
 
Q: How do I track my order?
 
A: Have your order ID number ready (found in your confirmation email) and follow this link: http://www.17track.net/en.
 
 
Q: I made a mistake. Can I change my order?
 
A: We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing service@wherelight.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes. 

 
Q: Can I cancel my order?
 
A: No problem. Just email us at service@wherelight.com . Try to contact us within 24 hrs, since we process our orders very quickly. If you cancel before production you will be refunded 100% within 14 business days.
 
 
Q: What is the warranty?
 
A: All of our glasses come with a manufacturer’s warranty, which covers regular wear on your frames and lenses for 30 days. In addition, you can extend your warranty to cover accidental damage and prescription changes.
 

Q: Do you have any order discount codes available?
 
A: We do not offer discount codes at the moment, however, we do run special promotions through our official Facebook page from time to time. If you would like to hear about promotions first, "Like" us on Facebook.
 
 
Q: How to contact you?
 
A: You can contact us via email or our ONLINE HELP.