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Return and Refund

 

Our online shop do sell based on excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. 


 

But don't worry if you are not satisfied with the items you received, you can contact us for exchange or refund. Before your return, please note the following tips. 


1. Within 15 days of receiving your eyeglasses, please contact us by email for your problems (exchange or refund). Then we will provide you a valid Return Merchandise Authorization (RMA) number.  NOTES: We will not process the return if orders are returned without an RMA clearly visible on the product package, and the package will be returned to the customer immediately. In addition, customer must provide order number and all other information for returns, such as Customer's name and address, a note inside with the Order Number and a brief, clear note regarding the reason for return or exchange. 



2. We are not responsible for lost, missing or goods damaged en-route by the return shipping companies. And the Customer should return the products at their own expense. Returns must be in brand new condition, unscratched and unbroken, lenses in their original frames with original packaging and proof of purchase.



3. 30 days Refund principle: For Non-Prescription eyeglasses, we will refund you full purchase price once we checked the returned items. For Prescription eyeglasses, we will just refund you HALF purchase price for customizing the prescription lens. 

 

4. Return address: 

        America

      Address: 3983 wildflower common fremont CA,  94538

 


       Singapore

       Address: 26 Kallang Place #05-01  339157

 

          Notes: those phone numbers listed above are not used to reply customers’ consulting, they are for the contact when there are any returned items. If you have any questions, please email our friendly customer service team at: service@wherelight.com.

      

 

          China

          Address: Room 601, Unit 1, Building 11, Quyuan District, Economic Development Zone, Danyang, Zhenjiang City, Jiangsu        Province,China 

 

 

Wherelight staff