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Return and Refund


Our online shop do sell based on excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. 


But don't worry if quality problem, you can contact us for remake or refund. Before your return, please note the following tips. 

1. Within 15 days of receiving your eyeglasses, please contact us by email for your problems (remake or refund). 



2. We are not responsible for lost, missing or goods damaged en-route by the return shipping companies. And the Customer should return the products at their own expense. Returns must be in brand new condition, unscratched and unbroken, lenses in their original frames with original packaging and proof of purchase.

3. 15 days Refund principle: For Non-Prescription eyeglasses and Prescription eyeglasses, if they have quality problem, we will remake or refund for you.


Wherelight staff