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Return and Refund


Our online shop do sell based on excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. 


But don't worry if quality problem, you can contact us for remake or refund. Before your return, please note the following tips. 

1. Within 15 days of receiving your eyeglasses, please contact us by email for your problems (remake or refund). 



2. We are not responsible for lost, missing or goods damaged en-route by the return shipping companies. And the Customer should return the products at their own expense. Returns must be in brand new condition, unscratched and unbroken, lenses in their original frames with original packaging and proof of purchase.

3. 15 days Refund principle: For Non-Prescription eyeglasses and Prescription eyeglasses, if they were broken  or  destroy, we will remake or refund for you.

As the glasses were produced in accordance with the prescription that you confirmed. and they  were produced correctly.including   you should  read  the  SIZE  of  goods  clearly.as  the  three  conditions  we  offer,We  can return  50%(at  most ) of the production cost.



Wherelight staff