Contact
  Consulting Service
Free Donation
HOME > HELP CENTER > Wherelight Promise

Our promise

 

Unbeatable Price

Though we can’t say that our prices are the most competitive in the world, we are definitely sure our charges are close to the lowest ones. Comparing with the charges at the local optical stores, our prices are only 10% or a bit more, thus we will pass the savings up to 90% to our valued customers.



Quality Guaranteed 

Our unconditional refund policy implies that we make a rod for our own back if we don’t sternly control the eyeglasses quality. The optical professionals at Wherelight will constantly check the quality of frames and inspect the accuracy of lens prescription through all the stages of lenses fitting. All the orders will finally be checked again before shipping to your home.



Good Customer Service

At Wherelight.com, we try our best to ensure the good quality and prompt delivery.For Non-Prescription eyeglasses and Prescription eyeglasses, if they have quality problem, we will remake or refund for you.We are fully aware that each contented customer is our most worthy investment in promotion!



100% Secure Shopping

We guarantee that every transaction you make with us is 100% safe. All of our orders are protected by SSL encryption.



Your Privacy Valued

We value and respect the privacy of our customers. We do not sell or rent the information you provide to us online to third parties. We only use your information for order fulfillment and to offer discounts.